Anna

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  • Why do I have to pay some films extra?

    Almost all the movies you find on Sooner.com can be used with the Sooner+ subscriptions and the All Films Card. In very rare cases we can offer a movie for rent only for a certain period of time. I...

  • Problems during playback: Solutions 

      1) Internet connection: Since a relatively large volume of data is transferred from our servers to your computer when a film is streamed, we recommend an Internet connection with a download rate ...

  • Continue playing a movie

    On the "Discover" page, you'll find all the movies you've already watched or started watching in the top row. When you select one of the movies, it will continue playing where you left off.    

  • Which payment methods are available?

    Credit card payment SOFORT (Klarna) Giropay ApplePay GooglePay PayPal    You can change your payment method at any time. On Web: To change your payment method or update your credit card details, cl...

  • forgotten password

    Click the Forgot Password button on the login screen and create a new password. If you have registered with Facebook, Google, Amazon or Apple ID, you can recover the password on the service site.

  • The stream doesn't work 

    If the stream does not start after selecting the language, check the following: Are both Javascript and Adobe Flash Player up to date? In addition, you should check whether a firewall is active and...

  • Where can I find my Watchlist?

    You can find your watchlist via the menu item "Watchlist". Via the symbol next to the play button on the movie page, you can add the movies via the "+" in the watchlist.      

  • Is there a trial period for Sooner+?

    There is no trial period for the Sooner+ subscriptions. If you'd like to try our offer for a limited time we recommend the All Film Card. You can watch all films for a specific time period (for exa...

  • The subtitles are not displayed or only displayed incorrectly. What can I do? 

    It is possible to change the size and style in the subtitle settings. If the subtitles are not showing or are incorrectly displayed, you can send us an email to support@sooner.de.

  • Languages and Subtitles

    You can select or filter your preferred language version in the settings in the user area. At sooner we prefer to offer the original language versions of a movie than the dubbed version. All availa...