Anna

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  • forgotten password

    Click the Forgot Password button on the login screen and create a new password. If you have registered with Facebook, Google, Amazon or Apple ID, you can recover the password on the service site.

  • The stream doesn't work 

    If the stream does not start after selecting the language, check the following: Are both Javascript and Adobe Flash Player up to date? In addition, you should check whether a firewall is active and...

  • Where can I find my Watchlist?

    You can find your watchlist via the menu item "Watchlist". Via the symbol next to the play button on the movie page, you can add the movies via the "+" in the watchlist.      

  • Is there a trial period for Sooner+?

    There is no trial period for the Sooner+ subscriptions. If you'd like to try our offer for a limited time we recommend the All Film Card. You can watch all films for a specific time period (for exa...

  • The subtitles are not displayed or only displayed incorrectly. What can I do? 

    It is possible to change the size and style in the subtitle settings. If the subtitles are not showing or are incorrectly displayed, you can send us an email to support@sooner.de.

  • Languages and Subtitles

    You can select or filter your preferred language version in the settings in the user area. At sooner we prefer to offer the original language versions of a movie than the dubbed version. All availa...

  • How does sooner.de handle my personal data?

    Data will never be given to third parties. In our privacy policy you can read which data is collected for which purposes, how long it is stored, and how you can determine how your data is handled. ...

  •  Your title(s) on sooner.de

    You are a filmmaker or producer and are wondering if you could show your films on sooner? We'd love to hear from you. Please contact our acquisition team at acquisition@contentscope.de . We can dis...

  •  I need an invoice. How can I get one? 

    If you have not received an invoice by email, please contact support@sooner.de.

  • Why some films are not visible in-App?

    Certain content labeled by Google as so-called "edge" movies are blocked by the apps. Therefore, you can only watch these movies in the browser.